Saturday, August 19, 2017
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Top 10 Buzzwords

We've listed our top 10 most annoying regulatory services buzzwords for 2014. Enjoy with a pinch of salt.

1. FISCAL CLIFF
It is said that most public services are going to fall off it in the 2015/2016 financial year. As continued borrowing and increased taxation are ruled out previous government funding can not be afforded. In other words, "we're screwed" (if you are a pessimist) or "were looking at new income streams and ways of working" (if you are an optimist).

2. GOING FORWARD
They are not giving you travel directions they are just telling you about their expectations for the future. Irritating, even to those who find themselves using it.

3. BUILDING RESILIENCE
Long term planning and the ability to respond to change (particularly financial change). Used by management in relation to the ability of authorities to continue providing basic services in the future. Not content with just a survival plan really positive thinkers are also talking about "growth" and "opportunities".

4. CHANNEL SHIFTING
No the English Channel isn't going anywhere. In most cases this is about "going digital" and encouraging clients to use online services; primarily because they are cheaper. Linking "forward-facing" applications to "back-office" systems can often be the key to successful "customer management".

5. SELF-SERVICE
If you've managed to shift the channel your citizens will already be helping themselves online. More than just web information though as the ideal is in providing comprehensive "end-to-end solutions" (another blinder!) without human intervention.

6. AGILE WORKING
This is not about lunchtime pilates or yoga sessions and "mobile working" is so last year. Being agile is being able to deliver a task with the maximum flexibility and the minimum of constraints. "New ways of working" just aint conceptual enough.

7. RETURN ON INVESTMENT
Think of it this way: if we can spend £50000 and, in doing so, make our 5 inspectors 25% more efficient we can make one redundant and still break even in the first year... can't we?

8. INCOME GENERATION
Its hard to find realistic examples of how some services can support themselves financially (although its a difficult task when you're not selling a product like double glazing).

9. TRANSFORMATION MANAGEMENT
Any large business change has several aspects to successful implementation. Whether its a merger, downsize or outsourcing the financial, operational, cultural and technological aspects of "transformation" must all be managed very carefully.

10. JOB SECURITY
This one must have been a mistake; we looked for a definition and all it said was "no longer exists".

Special prize for anyone putting all ten into one coherent sentence. Keep calm and carry on.

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